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Paypal We Are Not Able to Process Your Request. Please Try Again Later.

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Fix payment issues on your account

If you attempt to purchase something on Google Play but your payment is declined or won't process, try the steps below.

If you've bought something then accept a problem with or question most information technology, see issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the height, select Alerts Notification bell icon.
  3. If yous have a scarlet alarm, enter your payment data and wait for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a unlike payment method

If in that location's a problem with ane payment method you lot can effort paying with a unlike one.

  1. On your Android phone or tablet, open up the Google Play Shop app Google Play.
  2. Go back to the particular you want to buy & tap the price.
  3. Tap the electric current payment method.
  4. Choose a different payment method or add together a new i.
  5. Follow the onscreen instructions to consummate your purchase.

Set up credit and debit carte du jour errors

At that place may exist a problem with your credit or debit card if y'all come across 1 of the following error messages:

  • "Unable to process payment: low card remainder"
  • "Unable to complete transaction. Delight use another grade of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired carte du jour"
  • "Right this menu info or effort another card"

To gear up these errors, try the post-obit steps:

Make certain your card & address information is up to date

Expired credit cards or sometime billing addresses are a common reason for payments non to piece of work properly. To update this data utilise Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update whatsoever expired payment methods.

Check that your menu address matches the accost in Google Payments

If your credit carte du jour is registered to a different address that tin can cause the payment to be declined. Check the cipher code matches your electric current address.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Discover the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your carte du jour.
  5. If needed, update the address.

Then, try your purchase again.

Submit whatsoever extra information that is requested

If the error message is followed by instructions for submitting boosted data to Google, please submit it. We volition not be able to process the transaction on your business relationship without this data.

Bank check y'all have sufficient funds for the buy

Sometimes a transaction is declined because of bereft funds. Check your business relationship to brand sure you have enough to complete the buy.

Contact your bank or carte du jour issuer

Your menu may have specific restrictions which cause the transaction to be declined. Contact the establishment that issued your bill of fare to ask well-nigh the transaction and meet if they know the reason for the pass up.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Residue, Gift Cards, and more than)

If you see "Your payment was declined due to an issue with your account"

If yous come across this message, it might be considering:

  • We saw a suspicious transaction on your payments contour.
  • We need a niggling more information to protect your account confronting fraud.
  • We need a little more than data to comply with European union police (Customers from European Union fellow member states only).

To aid fix these issues:

  1. Get to the payments center.
  2. Take activity on any errors or requests in the payments centre.
    • Yous might need to verify your identity before you can buy anything through your Google Account.
  3. Make sure your name, address, and payment information are upward to date.

If you are trying to pay by directly carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through straight carrier billing, try the post-obit:

  • Make sure you're connected to your carrier network, directly or by wi-fi.
  • Make certain you lot've added straight carrier billing every bit a payment method.
  • Make certain you're using the local currency.

If you still have problems, contact your mobile phone service provider for aid.

If you can't add a payment method or accept a problem with a different payment method

If you're having a trouble with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Expect for any notifications or requests for information & provide annihilation that's asked for.
  3. Check that your address is up to date.
  4. Check that the payment methods listed are the ones yous want to use.

Carte du jour is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. You must verify the carte before you tin can utilize it over again:

  1. Go to pay.google.com and sign in to your account.
    1. If yous have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within ii days, yous'll find a temporary accuse on your card statement along with an 8-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit lawmaking.

If y'all try to verify the payment method again:

  1. Ostend which carte yous want to verify.
  2. Cheque how long ago you tried to verify your card.
    • If less than 2 days: Wait upwards to 2 days.
    • If more than 2 days: Check your menu statement. You should discover a temporary charge from Google chosen "GOOGLE Exam," with an eight-digit code.

Menu is grayed out & says "card is ineligible"

You can't employ this bill of fare for this purchase. Effort to make the purchase once more with a different card.

If the card you lot want to use isn't listed, follow the on-screen instructions to add together a new card.

If you use dual SIM card devices

Bank check if the correct SIM card is in slot i and remove any SIM card from slot 2.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid

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